SolarFIX Protect · Plan Q&A: SolarFIX Protect FAQ

A comprehensive service plan that keeps your solar system operating at its best. It's a collaboration between SolarFIX LLC and The Lifetime Warranty Co. combining monitoring, warranty coverage, and priority service.

SolarFIX Protect is $29/month. SolarFIX Protect + Plus is a one-time $699 payment plus $69/month ($199 service fee per year).

The monitoring service tracks your solar system's performance in real time, generates monthly reports, and notifies you immediately if any issues arise.

Monitoring works with many systems, but not all. SolarFIX will attempt to facilitate monitoring whenever possible. Some older or discontinued systems are incompatible.

Yes. If your system is compatible, automatic reports are sent once connected, giving you a detailed breakdown of system performance.

10% discount on all products and services, access to exclusive deals, and loyalty points (10/month) redeemable toward cleanings, service calls, batteries, and more.

Yes. No refunds are provided for unused services or benefits. If you have SolarFIX + Plus, your Lifetime Warranty Protection ends when you cancel.

SolarFIX connects to your existing solar monitoring portal or inverter via the internet, so no extra hardware is normally required. Just provide access to your existing monitoring portal.

The monitoring team contacts you as soon as they detect a drop in production or system shutdown. Protect +Plus members receive priority scheduling; a technician visits as soon as possible.

SolarFIX is based in Arizona and services the Phoenix metro (Mesa, Gilbert, Chandler, Tempe, Scottsdale, and surrounding cities). Monitoring and warranty coverage are nationally backed, so customers outside Arizona can enroll. On-site visits are handled by local partner providers.

Solar panels, inverters, and roof penetrations, plus associated labor. Micro-inverters and optimizers are typically treated as inverters. Batteries and non-solar equipment aren't covered unless you purchase separate coverage.

Coverage applies to normal equipment failures and workmanship. It doesn't cover deliberate misuse, tampering, damage from extreme weather, or acts of God. Plus-plan members have a per-claim deductible. Roofing issues unrelated to the solar penetrations aren't included.

Yes. SolarFIX explicitly offers coverage for orphaned systems: solar arrays installed by companies that are no longer around. The warranty is insured and nationally backed, so you stay protected even if the original installer or manufacturer goes out of business.

You can move between Protect + Plus and the basic Protect plan at any time. Upgrading applies the one-time fee and monthly rate at the next billing cycle. Downgrading forfeits Plus benefits at renewal. There are no cancellation or downgrade fees.

SolarFIX Protect is month-to-month. You can cancel at any time; you simply forfeit unused services and the warranty ends when you cancel. The +Plus one-time enrollment fee is non-refundable.

SolarFIX doesn't list standard annual payment discounts. Periodic promotions may be available, so ask when you enroll.

Standard Protect members earn 10 loyalty points per month, redeemable dollar-for-dollar toward cleanings, service calls, battery purchases, or upgrades. Points accumulate while your membership is active and aren't redeemable for cash.

Protect Members get 10% off parts and labor for repairs, upgrades, and off-grid solutions. +Plus members also get 10% off additional services. Discounts generally exclude the one-time enrollment fee and don't apply to new system installations.

The lifetime warranty doesn't automatically transfer. The new owner can retain the same coverage by paying the one-time $699 enrollment fee and assuming the monthly membership. Once enrolled, the warranty and all benefits continue under their name.

Signature members receive next-day service during regular business hours. For urgent issues outside those hours, monitoring alerts you and you can request a technician. After-hours dispatch may incur additional fees and is handled case-by-case.

No stated limit. Excessive misuse of service calls may result in additional fees.

Manufacturer warranties typically cover equipment defects but not labor or roof penetrations. SolarFIX Protect covers parts, labor, and roof penetrations, and continues to provide coverage if the manufacturer or installer ceases operations. It effectively extends your protection and simplifies claims.

All roof penetration points are covered under the Service Agreement to be free from leaks caused by the penetrations. Pre-existing roof leaks and damage unrelated to the solar installation remain the homeowner's responsibility. The Lifetime Warranty Co. provides a free roof assessment prior to solar installation, upon request.