01 · Your first call
Tell us what the system is doing
A few details up front help your tech bring the right parts and get to the cause faster.
Error codes
A photo of the inverter screen or the app alert is the best starting point.
Monitoring login
Production history shows when the problem started and how big it is.
Recent electric bills
A bill that suddenly climbed tells us how much production you're losing.
Installer paperwork
Equipment and warranty details, if you have them. Manufacturer warranties can cover parts.




