SunPower Bankruptcy: What Customers Need to Know
SunPower's Chapter 11 filing has left more than 600,000 residential solar customers wondering what happens next with their warranty, their monitoring, and their next service call. Here's a clear breakdown of what to do and how SolarFIX can step in.
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Key Takeaways
- ▸SunPower filed Chapter 11 bankruptcy, affecting more than 600,000 residential customers.
- ▸Gather your paperwork, contact your original installer, and reach out to equipment manufacturers.
- ▸Portions of the SunPower workmanship warranty may be lost, but manufacturer warranties on panels and inverters typically remain valid.
- ▸SunPower is still servicing existing lease and PPA agreements while it searches for an operations and maintenance partner.
- ▸System owners who bought with cash or a loan can seek repairs from alternative providers like SolarFIX.
- ▸The situation is fluid and details may continue to change.
What SunPower Customers Can Do After the Bankruptcy
Find All of Your Installation Paperwork and Communications
Pull together your warranty documents, contracts, financing agreements, and any written correspondence. Your contract or permitting records will typically identify the specific panel and inverter brands installed on your roof.
Call Your SunPower Dealer
Contact the local dealer that installed your system. Some dealers are still operating independently and can help route warranty questions or set expectations for continued support.
Contact SolarFIX About SolarFIX Protect
Manufacturer warranties on equipment like Enphase microinverters and Maxeon panels are separate from the SunPower workmanship warranty and generally remain in force. SolarFIX can verify what coverage you still have and enroll you in SolarFIX Protect for ongoing monitoring and maintenance.
What Happens to Your SunPower Warranty?
SunPower customers may lose portions of the comprehensive workmanship warranty that came with their installation — particularly the coverage for repair and replacement labor costs. Some warranty clauses that address ownership transfers may still apply, but the core "call SunPower" promise is gone.
Third-party workmanship coverage is available through SolarFIX Protect. It steps in to cover approved equipment vendors and gives you a real technician to call again.
What Happens to Your SunPower Lease or PPA Agreement?
SunPower is still the servicer for existing solar lease and PPA contracts, but the company no longer has technicians in the field. SunPower is actively looking for a new operations and maintenance partner. Lease and PPA agreements are typically transferred to a new company as part of a bankruptcy liquidation — watch for a notice from whichever entity takes over.
What If Your SunPower System Currently Needs Repairs?
- ▸The SunPower service hotline and online support have been discontinued.
- ▸Cash and loan-purchased systems can be serviced by alternative providers like SolarFIX.
- ▸Leased and PPA systems are awaiting a new service partner arrangement.
- ▸Proof of Claim filings may be available for pending warranty claims.
SolarFIX Protect: A Path Forward for Orphaned SunPower Systems
Maintenance
- ▸5-Year Extended Workmanship Warranty (with yearly assessment)
- ▸Free Yearly System Assessment ($295 value)
- ▸Full inspection, assessment report, and one hour of service included
Monitoring
- ▸24/7 monitoring
- ▸Monthly monitoring reports with alerts
- ▸VIP priority scheduling for members
Member Perks
- ▸Exclusive 10% discount on all products and services
- ▸Member-only promotions
- ▸Loyalty points (+10 each month of active monitoring) redeemable toward service calls, cleanings, batteries, and generators
FAQ
Are my SunPower manufacturer warranties still valid?+
In most cases, yes. Panel, inverter, and racking warranties are issued by the manufacturers (like Maxeon for panels or Enphase for microinverters) and are generally not affected by SunPower's bankruptcy. Workmanship coverage originally provided by SunPower is a different story and may be partially or fully lost.
What about my SunPower lease or PPA?+
SunPower has indicated it is still the servicer for existing solar lease and PPA contracts while it searches for an operations and maintenance partner. Lease and PPA agreements typically transfer to a new company during a bankruptcy liquidation.
Can SolarFIX repair a SunPower system?+
Yes. If you bought your system with cash or a loan, we can diagnose issues, order replacement parts, and get your system producing again. Systems under active lease or PPA agreements may require coordination with whichever company takes over servicing.
How do I know if my system is still producing?+
Check your SunPower monitoring app or your utility bill for changes in credits and consumption. If monitoring has gone offline or production has dropped, request a professional inspection.
Related: SolarFIX Protect · When your solar company goes out of business
Your SunPower System Still Has Life Left
If your SunPower system needs a repair, an inspection, or ongoing monitoring, we're a real phone call away.