What to Do When Your Solar Company Goes Out of Business
You invested in solar for lower bills and higher home value. Then the company that installed your system stopped picking up the phone. Here's a clear playbook — and how SolarFIX steps in.
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A Common Issue: Solar Company Closure
Doug Stover had his system installed by Sunny Energy about six years ago. When his SolarEdge monitoring portal showed no production, he called Sunny Energy over and over — and got nothing back. He then discovered the company had ceased operations.
It's frustrating, but it's not unusual. A wave of installers have shut down over the past several years, leaving thousands of customers stranded with malfunctioning systems and no obvious place to turn.
The Frustration of No Support
Doug tried reaching out to Sunny Energy, calling multiple times, but got no response. He asked a friend who had a system installed around the same time and learned Sunny Energy had gone out of business. This situation is frustrating but not uncommon — many solar companies have shut down over the years, leaving customers stranded with malfunctioning systems and no clear way to get help.
Finding a Solution
Luckily, Doug connected with SolarFIX. He reached out, and to his relief, we responded immediately. Julie, a representative from the company, was friendly and made sure help was on the way quickly. The very next day, a technician arrived to assess the problem.
The Repair Process
After diagnosing the issue, SolarFIX ordered the necessary replacement part and had it shipped directly to Doug. We handled the installation and made sure everything was up and running again. Doug and his wife were relieved they didn't have to struggle through the process on their own.
What to Do If Your Solar Company Closes
Check Your Warranty
Some manufacturers still honor panel and inverter warranties even when the original installer is no longer in business. Dig up the paperwork and note the brand of each major component.
Look for Alternative Service Providers
Solar repair companies like SolarFIX specialize in servicing systems installed by now-defunct companies. You don't have to be the original customer for us to work on it.
Monitor Your System Regularly
Log into your monitoring app or check your utility bill for changes in credits. Catching a dip early is a much cheaper conversation than catching it a year later.
Ask for Recommendations
Online reviews and word of mouth still matter. Look for a service company with a real track record fixing systems from other installers.
The Importance of Reliable Customer Service
A failing or outdated system is stressful. Having a company that answers the phone, shows up when promised, and stands behind its work makes the difference between weeks of frustration and one clean fix. SolarFIX is a group of solar repair technicians with 10+ years in the industry. We've seen just about every inverter, panel, and racking system on the market and have the tools to fix your solar problem professionally and affordably. Licensed, bonded, and insured, AZ ROC #323541.
FAQ
How do I know if my solar company is out of business?+
Warning signs include unreturned calls, disconnected phone numbers, a dead website, and the company being removed from state contractor databases. If your monitoring alerts are being ignored, start investigating.
Are my panel and inverter warranties still valid?+
Manufacturer warranties on panels, inverters, and racking are usually independent of the installer. Workmanship warranties issued by the installer, however, are typically lost when the company closes.
Can SolarFIX service a system that a different company installed?+
Yes. We work on systems from Sunny Energy, SunPower, ADT Solar, Titan Solar Power, Kayo Energy, Jet Solar, Erus Energy, ACE Solar Systems, and many others.
What if my system is under a lease or PPA?+
Leases and PPAs usually transfer to a new servicer as part of a bankruptcy process. You'll receive a notice from the entity that takes over. In the meantime, keep records and don't ignore production drops.
Related: SunPower Bankruptcy: What Customers Need to Know · ADT Closed Its Solar Division
Your System Isn't Orphaned. We've Got You.
Call SolarFIX AZ today or click "Request service" below. We'll diagnose the issue, order what's needed, and get your system producing again.